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Setting Up Your Archive
Welcome to ArchiveSocial!
User Management
System Admins
Account Owners
Single Sign-On (SSO)
Connecting Accounts
Connecting Social Media Accounts to the Archive
Permissions Required for Each Network
Connecting a Facebook Page to the Archive
Connecting an Instagram Account In The Archive
Connecting a LinkedIn Account to the Archive
Connecting a YouTube Channel to the Archive
Connecting Facebook Groups to the Archive
Connecting a Twitter Account to the Archive
Connecting a TikTok Account To The Archive
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Searching and Exporting Records
Browsing Records
Browse Tab
Searching Records
Searching For Records
Viewing and Navigating Search Results
Searching for Deleted Records
Searching For Records From a Specific User
Blocked Lists Overview
Viewing and Searching Blocked Lists
Exporting Records From Search
Exporting Records
Exporting Records From Search
Export Tab
Scheduling Recurring Exports
Unable to Open Exported Zip Files (File is Invalid, Path Is Too Long, File Is Corrupted, Unsupported)
Opening Timestamp Response (.tsr) Files
Coordinated Universal Time (UTC)
Archive Management and Troubleshooting
Account Connections
Why did my account disconnect?
Permissions Required for Each Network
Resetting Permissions for ArchiveSocial on Facebook
Instagram and Facebook New Pages Experience
Reconnecting Accounts
Account Management
Deactivating (setting historical) an Account in the Archive
Transferring an Account Between Account Owners
Deleting an Account (and All of Its Records) from the archive
Tags & Annotations
Tagging Records
Incident Tags
Annotations
Retention Rules
Considerations on Disposition of Records
Setting Retention Rules in Your Archive
Reports and Product Add-Ons
Reports
Reports Tab
Disabling Pop-up Blockers in Your Browser (Report Won't Download)
Web Snapshots
Web Snapshots Overview
Setting Up Web Snapshots
Viewing Captured Web Snapshots
Glossary of Terms for Web Snapshots
Web Snapshots Errored URLs
Risk Management & Analytics (RMA)
Configuring RMA Alerts
Refine Your Alert Keywords to Get the Most Impact
Alert History Report
Top Commenters Report
Social Media Activity Comparison Report
Social Media Network Usage Report
Sentiment Report
Open Archive
All About Open Archive
Social Media Network Information and Best Practices
Facebook
Facebook Advisory: Dummy Accounts
Setting up Two Factor Authentication on Facebook
Facebook Support for Public Agencies
Keeping Your Personal Profile Out of Your Public Life Using Facebook Business Manager
Meta Business Suite (f.k.a. Facebook Business Manager)
Viewing Facebook Event Data in Your Archive
Anonymous/Unknown Comments on Facebook Photos
Facebook Advisory: Direct Login Accounts (Grey Accounts)
Migrating to a Meta Work Account
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LinkedIn
LinkedIn Network Quirks
Twitter
User Privacy Restrictions on Twitter Content
General
Passwords Used for Connected Accounts
Using a Personal Account (Facebook, LinkedIn)
Invoicing & Billing
Contacting Our Billing Team
Allowed Number of Records and Plan Limit